Our Policies Returns, Adjustments Policy
We advise you to examine your merchandise upon receipt, even if you do not intend to use it right away. If you have any problems with your order, please contact us within 15 days of the receipt. After this time, we will be unable to obtain credit from our suppliers. Please have your order number available and call us immediately. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. We will give you special shipping instructions of your merchandise for returns we agree to accept. Check Returns
In all cases where we have a check returned on merchandise for insufficient funds on orders, we will assess a $50.00 fee. Over runs & Under runsUp to 5% overrun of your order is possible and will be billed at 1/2 price if applicable.
Due to manufacturing quality control of orders, there are, in most cases, under or over runs of all merchandise. (Our over or under run policy applies only on merchandise of 72 pieces or more.) The industry standard on most products is + or - 5%, but can be as high as 10%. Meaning, if you order 100 backpacks, you might get as many as 105, or as few as 95. Please take this into account when ordering your merchandise. We reserve the right to ship and bill or credit your charge card for up to 10% over or under the desired quantity. Over runs will be billed at half price of the item price paid. It is up to you to inform us if there are any quantity discrepancies of your order so that we can adjust your payment accordingly.
Art Charge
If you need typesetting done on your merchandise or are not able to provide artwork in an acceptable vector format*, our $25.00 art charge will get the job done. What's vector art? We commonly receive bitmap files (.tif, .jpg, .gif or .bmp extensions.) The problem is that when you resize any bitmap file the edges of the design distort and become jagged.
To get the best quality imprint for you, we want to produce your order with vector art. A vector art file allows us to resize Your design such that the edges will always be perfectly sharp and clear on your merchandise.
Our $25.00 art charge covers the cost to redraw your design in Adobe Illustrator. Rest assured, you will receive a proof to review and approve before production begins on your merchandise. We're here to help you with your order, so please contact us with any questions.
*For further description about acceptable art files, click here to visit our Artwork page.
Quantities other than those listedIf you do not find the quantity you are looking for, please call or email us for a special quote. The lowest quantity listed is the minimum production requirement set by our manufacturers. However, many of the manufacturers do offer a less than minimum option, which is generally accompanied by a service charge. We'd be happy to price any quantity requirements you might have to complete your order, or offer a suitable alternative if your desired quantity is not available for the merchandise that you are looking for. If you do not find the quantity you are looking for, please call or email us for a special quote. The lowest quantity listed is the minimum production requirement set by our manufacturers. However, many of the manufacturers do offer a less than minimum option, which is generally accompanied by a service charge. We'd be happy to price any quantity requirements you might have, or offer a suitable alternative for your order if your desired quantity is not available. Changes/Cancellations
Once an Order Acknowledgement is approved, we cannot guarantee our ability to make changes or cancellations to an order. Custom Impressions, Inc. will make every effort to comply with your change or cancellation request on your merchandise. If you have already signed your Order Acknowledgement, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. Additionally, you are liable to pay the agreed upon price for any work that may have been completed on your merchandise up to the time that we are able to cancel your order. These charges may include but are not limited to, setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work on your merchandise and costs incurred will be the responsibility of the customer. In most cases, we are able to stop or change shipment of your order if necessary. Payment Options
Custom Impressions, Inc. accepts Visa, MasterCard, American Express and checks for payment. If paying by check, we reserve the right to hold production on your order until check funds have cleared our bank.
All prices are quoted in US dollars. Sales Tax
Custom Impressions, Inc. is required by law to collect all applicable state and local taxes for services and goods shipped to Connecticut. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax must provide us with a copy of their tax exempt certificate by mail or by faxing it to 860-643-0372. Shipping and Merchandise Ownership
Shipping is F.O.B. (freight on board) the manufacturing facility. All orders become your property at the point in time they are accepted by the carrier.
Customer agrees that it will not hold Custom Impressions, Inc. accountable for delays in delivery of orders occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates on your merchandise are the best estimates of our suppliers, and in no case is Custom Impressions, Inc. liable for any consequential or special damages arising from any delay in delivery on orders. |
